HEALTH & SAFETY STANDARDS

HOW WE'RE KEEPING THE SHOP SAFE

 

At Royal Rhino Club Barbershop & Lounge, our team members are dedicated to our COVID-19 protocols to keep everyone safe.

A bit more detail about the big safety protocols in the ‘shop:

iWave Air Purification Systems clean our air. This system eliminates 99.4% of airborne pathogens, including coronavirus. When air passes over the iWave, ions produced by the device reduce pathogens, allergens, particles, smoke and odors in the air. As a result, a healthy environment is created without producing any harmful by products. (iWave FAQ sheet.)

microSURE technology + spray treatment safeguards against 99.99% of germs and bacteria, including coronavirus. This superior formulation instantly kills germs on contact, offers three months of protection, and is a non-toxic, eco-friendly formulation. We apply microSURE every 30 days for extra protection on all surfaces and touch points throughout our barbershop. (microSURE FAQ sheet.)

We’re committed to safety to keep you looking good.

 

OUR SAFETY MESSAGING FOR REOPENING

Royal Rhino Club Opens For Guests May 18th

We have never, ever, been more excited to say, Royal Rhino Club will be reopening on May 15th! Here’s how it’s going to play out. During these first few days, we’re inviting our team in so we can practice our new protocols. This time will give us the chance to train everyone, allow our grooming experts a minute to get acquainted with their new safety gear, and ultimately, will allow us to uphold the safety standards and the guest experience we’re known for.

That said, it’s game on for guests beginning Monday, May 17th. Our entire team cannot wait to see you!

We’ve compiled a run down of all the things that we’ve done, and will continue to do, to keep health & safety a top priority.

HERE’S WHAT YOU CAN EXPECT

We’ve expanded our hours to give you more access to our grooming experts and the services they provide. We’re observing social distancing after we open, so while there will be fewer people in the shop working, we’ve adjusted our hours of operation to make up for that. For the time being, your favorite expert may be on a slightly different schedule – so be aware of that as you’re booking.

We’re designating the 7-8am timeframe for at risk guests — those over 60, anyone who is immunocompromised or has underlying conditions. Our team members working the early bird shift have opted in to do so.

The Welcome Experience

  • Please arrive as close to the time of your appointment as possible. We ask that you stay in your car until the start time of your appointment.
  • We ask that any guests without an appointment (this includes guests of all ages – adults + children) temporarily stay safe and stay home during this time. Of course, children with appointments are welcome and may be accompanied by an adult. We plan to resume the community vibe in our lounge as soon as we’re safely able to do so.
  • You’ll still be greeted with a smile, you just may not see it. Yep, masks. On every single team member.
  • Guests must wear masks, too. If you don’t have one of your own, ASK! And don’t be bashful about it. We have plenty and would love to share to help everyone feel safe. Periodically you may see a guest without a mask, but that’s only when their service literally doesn’t allow it to be on.
  • We’re encouraging all to be in tune with how they’re feeling. We’re encouraging self-temperature checks and self-assessments to confirm everyone’s well — both to come to work and to enjoy services. We’ll do a quick temperature check upon your arrival, too.
  • Drinks are still available, just expect to sip on these bevs in eco-friendly disposable drinkware for now. Place your order with the team member who checks you in & we’ll bring it over to you!
  • Might want to bring a book to read. All magazines and books have temporarily been removed. If you need a charger for your phone, we have you covered!
  • We’re continuing to observe social distancing in our shop. Seating there now includes extra space.
  • “Try-me” areas and product testers have been removed for the time being.

How We Plan To Stay Squeaky Clean

  • Like always, our shop is professionally deep cleaned every evening. Our cleaning crew is continuing to use a hospital-grade disinfectant on all high touch areas like door handles, table top surfaces, faucets + more.
  • Our ‘Shop is protected by microSURE. microSURE sanitation technology + spray treatment safeguards against 99.99% of germs and bacteria, including Coronavirus. This superior formulation instantly kills germs on contact, offers three months of protection, and is a non-toxic, eco-friendly formulation.
  • All throughout the day, our team will be focused on sanitizing all areas, surfaces, and implements that are guest-facing like door handles, countertops, credit card machines, etc. Hand sanitizer and various personal care products will continue to be abundantly available all throughout our salons.
  • All grooming experts will be wearing masks, and/or face shields. Hand washing is the gold standard, but in addition, some grooming experts may wear gloves, so long as the service can allow for it.
  • Don’t be caught off guard if your grooming expert guides you to grab sanitizer or do a thorough hand wash before your service begins.
  • All grooming experts go through required sanitation classes in order to renew their license bi-annually. But, rest assured, all grooming experts have completed an additional sanitation class focused on COVID-19 preparedness.
  • Chairs will be covered with cleanable plastic wrap + sanitized between every guest visit.
  • We’ve implemented social distancing and have placed plexiglass space dividers, where applicable, between stations.

New Checkout & Tip Process

  • Our checkout + gratuity processes are going to be similar to what you’ve been used to.
  • If you wish to purchase retail during your visit, in most cases, your grooming expert will help collect your products & walk you to the checkout desk. This will be the only time you’ll need to approach this area, otherwise we’ll come to you for checkout.

Returns & Rescheduling

  • For right now, we are temporarily suspending retail returns.
  • As we’ve mentioned before, if you find yourself not feeling well before an upcoming appointment, please call and let us help you reschedule, no questions asked & no fees associated.
  • We’re encouraging our team to be mindful of how they’re feeling, too. Please be patient of any appointments that may need to be adjusted. We promise, we’ll make sure you get the much anticipated self-care that you deserve.

We’re not sure how long we’ll be operating under these new guidelines — but we’ll do whatever we have to do to make sure we’re back to doing what we do best.

The well-being of our guests, our team, and their families remains a focus for how we operate.

Thank you for continuing to place your trust in our brand and in the diligence of our team.

Trust us when we say, we cannot wait to welcome you back home.

CAREERS

Join the team at the Royal Rhino Club.
Get directions to Royal Rhino Club Barbershop & Lounge
993 N. Fourth Street, Columbus, Ohio 43201